Understanding Employee Behavior
By Gary W. Hanson, President of American Safety and Health Management Consultants, Inc.

Anything we do in safety will prove ineffective, unless we are able to positively influence
everyday employee behavior. You can comply with all of the OSHA standards and still
not have the best safety program possible. Yet, compliance issues are often times
stressed over behavioral change. The reason is simple, it is easier. One of the hardest
things in the world to do is change employee behavior.

When I conduct management training, I often ask the attendees why accidents take
place. The following are some of the answers received regarding employees:
– Careless
– They do not follow instructions
– They do not use common sense
– They do not listen
– They are in a hurry
– They take unnecessary chances

In other words employee related behavioral safety problems, however these behavioral
problems are common among all employees, even management.

The behavioral issues that cause employees to get hurt are universal and apply across
the board. The key is to understand why we behave the way we do and then take the
appropriate steps to correct or change this behavior.

As much as I believe in the value of safety and the benefits derived from effective
safety programs, this is not often shared in the work place. In fact, Safety is Not a
Natural Part of our Behavior. We are not born naturally safe or with an instinct for
safety. We do not think about the need for safety or the importance of safety, that’s our
parents’ job to nurture and protect and it is a big job.

When we are babies we do not know that the stove can be hot, that dogs bite, that we
can fall down steps, that chemicals under the sink can be poisonous or that cars are
dangerous. We have to Learn Safety, either from our parents or from trial and error.
The latter is often painful. Safety must be taught so we do not have to learn by
accident.

We also do not believe accidents are going to happen to us. This is called the
Superman Syndrome. When we are young we believe we can live forever. Just watch
television and you will see the extreme games and effort to push sports to a more
dangerous, challenging level. This influences our behavior greatly. In fact, we enjoy
taking risks and often give ourselves Positive Reinforcement for Negative Behavior.
Everytime we get away with something we pat ourselves on the back and say good job.
The next time we face the same situation it becomes easier to take the same chance.

Add to this peer pressure and recognition, and it makes it more likely we will take a
chance with our behavior. Many companies unknowingly encourage unsafe behavior or
risk taking by their employees. Often when I visit client companies, I will see an
employee working unsafely and when I talk to a supervisor about it I get the following
answer. He is my best employee. This is called the Good Employee Syndrome. He
works harder or faster, therefore, he is a better employee even if he is working unsafely.
Therefore, there is a reluctance to correct the unsafe behavior. Yet every other
employee sees this and if it is all right for the one it’s all right for them. This makes it
very difficult to enforce safety policies or procedures. This reluctance often leads to a
situation where employees will work unsafely because Unsafe behavior becomes the
standard. It becomes so engrained and common that often times supervisors do not
even recognize it as unsafe. I often visit sites with supervisors who walk right by
employees working unsafely and they do not even recognize it is unsafe.
Add to the fact that if it is Easier to be Unsafe than it is to be Safe, employees will be
unsafe if they do not believe they will be injured. The more often we do the unsafe act,
the easier it becomes and the less fear we have. We will even get to the point of doing
it without thinking about it. We commit it to memory and it becomes a habit.
Unfortunately, We Learn Bad Habits Three Times Faster than Good Habits and they
are three times harder to break. That’s because bad habits are more enjoyable or
easier.

Once it becomes a habit we will often times repeat the behavior without even thinking
about it. This is called Automatic Pilot. This is the ability to think of one thing and do
another. This is common on routine or boring jobs or driving a vehicle. We have all
driven down the interstate and look around and realize we are further than we thought
or we drive right by an exit and not realize it until we have already passed it by.
Unfortunately, if an employee is on automatic pilot and an accident situation occurs the
employee must come back to reality before he/she can react, often this is way too late.
Once a behavior becomes a habit or automatic it is extremely difficult to change. You
can see an employee doing something unsafe and correct the behavior at that time, but
this does not correct the behavior long term. Many times, as soon as the employee is
by himself/herself the same behavior will be repeated. It can take up to six weeks to
change a bad habit. Employees do not necessarily want the behavior to change either
and will often make up excuses to avoid changing.

An effective safety program must understand the above listed behavior problems.
Supervisors must be aware of these and realize that they will have to work with
employees closely to affect permanent change. The safety program must become a
safety process that continuously focuses on employee safety behavioral issues. When
necessary, positive counseling and recognition should be used. Employees like to win
and be recognized, but at the same time a fair program of enforcement must be
implemented and when necessary used. I know this can be unpopular and even
difficult, but no safety program will be effective unless employees realize that their
safety behavior is critical to the success of the company and worth the effort by the
company to ensure that safe behavior is followed. In fact, the number one reason
employees are injured is the lack of enforcement of everyday safety rules and policies.

Safety behavior can be changed, but it will take time, work and management
commitment to this effort. Employees must believe in the safety program and the
importance placed on it by management. There can be no excuses because Excuses
Are a Reason to Fail and I do not believe any of us are in business to fail.

If you have any safety concerns or need any assistance, please call American Safety
and Health Management Consultants, Inc. at 1-800-356-1274.

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